Refund policy

Cancellation policy:
You can cancel your order for no cost, only if it has not yet been processed and shipped from our facility. In such cases, we will immediately process the refund and you will see it reflected in the next 3-5 business days.
To cancel your order, please contact us at onlineorders@lmdmacaron.com 
For order cancellation or modification requests, please contact our Customer Service Team immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule. Cancellations and Modifications Orders may be cancelled up to 1 business day before shipping. If an order has begun processing it is not eligible to be cancelled or postponed.  We will do our best to accommodate your needs.

Refund Policy
Due to the perishable nature of our products, LMDM does not accept returns.
However, if you are unsatisfied with your purchase for any reason, please do not hesitate to contact us at onlineorders@lmdmacaron.com. We would be happy to assist in resolving the situation. 
Due to the nature of our products, all orders are final, and we do not offer exchanges.

We would be happy to assist in resolving the situation.
We do not offer refunds/exchanges based on customer flavor preference.
Circumstance pending, LMDM will issue a credit or re-send.
If there is an issue with your order, please contact our Customer Service Team WITHIN 24 HOURS of when the package was received, and we will make every effort to make sure you are happy with your order.
For damage claims, we require pictures of the external shipping box and the damaged product.
Shipping fees are nonrefundable.
Circumstance Pending, LMDM will issue a credit or re-order.
If, for some reason, you are unsatisfied with your purchase, please contact our Customer Service Team WITHIN 2 DAYS of when the package was received and provide a photo and detailed description of issue, and we will make every effort to make sure you are happy with your LMDM experience.
Due to the perishable nature of our product, all claims submitted after the 48 hours delivery window or without proper photo or order number will not be eligible for refund or reship.